The Garrison Group ~ Psychological Associates Suite 102, 7370 Sierra Morena Blvd. SW, Calgary, AB, T3H 4H9

Frequently Asked Questions

Do I need to have a doctor referral to make an appointment with you?

~No - a doctor referral is not necessary. Both Ronda and Colleen are welcoming new clients at this time and self-referral is accepted.

What do you do?

~Please click on our names to see an overview of the services we provide. We are not limited to these areas and would love an opportunity to speak with you to see if we can help you, or to connect you with someone who can.

How often will I need to see you?

~We see each client on an individual basis and will discuss with you about the appropriate length of treatment for your presenting problem. There are a number of factors that may affect the number of sessions - which will discuss with you in the initial session and we can discuss at any subsequent session.

How long are the appointments?

~Appointments are 50-90 minutes in length. Typically, the first intake meeting is a longer (90 minutes) to cover the amount of information that needs to be covered.

Are you available during the evenings or weekends for appointments?

~Yes. We prefer evening and weekend appointments at this time. We find that it is less disruptive for our clients and their schedules. If evening and/or weekends do not work for you - please let us know. We will work hard to try to make an appointment that works.

What is your payment policy?

~Each practitioner sets their own fee schedule and operates independently. That being said, we typically follow the hourly rate fee schedule as set out by the College of Alberta Psychologists. (please click here to see the current fee structure). Some services (such as tutoring or assessment) will have a different fee - please check with your psychologist to see what the cost would be. Payment is due at the time of service. We accept cash and cheque only. (Please note: No cash is kept in our office).

**Please note: You may be charged a $50.00 fee for cancellations/postponed appointments with less than 24 hour notice.

Third party extended health care insurance plans (such as Sun Life, Blue Cross, etc.) will often cover fees for Registered Psychologists. Each employee health care plan is different, so it is best to check with your health care provider prior to your appointment so that we can provide them with the appropriate information to ensure you will get reimbursed the cost.

Is this tax deductible?

~Yes, it can be. Any fees that are not covered by your third party health care provider can be claimed as a tax deduction. Receipts are provided to you.

Is this confidential?

Yes, but there may be exceptions according to your own individual situation. As psychologists, we are required by our governing body to discuss with you possible reasons to break your confidentiality (such as suicide risk, child abuse, etc.). There may also be some information that we will need to provide to your health care provider so that you can be reimbursed. We will be as open as possible with you about our limitations so that you can make informed decisions about your care.

Where are you located?

~Our offices are conveniently located at Suite 102, 7370 Sierra Morena Blvd. SW, Calgary, AB.

Who we are
Ronda Knowles
Colleen Bratko
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Frequently Asked Questions
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